CUSTOMER SERVICES

Customer Service:

For questions and information about online shopping, wholesale,  product inquiry, or tracking please contact customer@gimora.com. For detailed information, offers, or any recommendations please contact customer@gimora.com

 

Terms&Conditions:

• No membership is required to shop at gimora.com  • No image or graphic on the website can be used, copied, or imitated without written permission of Gimora.com. 

• No information gathered from customers will be shared with third parties. Address and telephone information is necessary for delivery purposes and other information is required for specialized sales campaigns.  • All payment and customer information is protected by the industry standard data protection SSL Secure 128 mbit.  • No credit card information is stored on gimora.com servers. Gimora.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information including Secure Sockets Layer (“SSL”) for all financial transactions through the web site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Gimora.com  has the right to share customer’s information only in needs of official demands stated by the government and/or laws. In all other cases Gimora.com does not share customer’s information with any third party. 

 

Privacy:

The security of your privacy and personal information is very important for us, andwe use the highest level of security to sustain our operations which means we do not keep your credit card dataon our servers. In addition to this, your personal information will not be used and shared with third parties. Gimora.com uses remarketing demography and the reporting systems of Google Analytics. This system allows the redisplay and remarketing of the items which our users are interested in. In order to opt out of this, you can use your advertising settings and customize your own browser. Finally,iIf you are not interested in receiving newsletters or campaign mails from Gimora.com, please hit our ‘ sign out from newsletters’ link.

 

Membership:

Q- How can I sign into gimora.com? A- You can sign in gimora.com from here. Q- I forgot my password or I’d like to change my password. A- You will change your password or get a new password from here. PAYMENT Q- How will I pay on gimora.com? A- We accept visa or mastercard and paypal as payment methods. For security reasons, gimora.com may request a user ID.

Q- Is the VAT included in the tag prices? A- All prices included VAT.

 

Sales Contract:

ARTICLE 1 PARTIES: 1.1-SELLER

Title

:

Address

:

Telephone

:

Fax

:

E-mail

Name/Lastname/Title

:

Address

:

Telephone

:

E-mail

:

ARTICLE 2:

The subject of this Agreement consists of setting forth and determining the respective rights and obligations of the Parties with respect to the sales and delivery of the goods/services ordered by the Buyer from over the web site www.gimora.com belonging to the Seller on the electronic media, with characteristics referred to in the Agreement and the selling price specified in the Agreement as well, pursuant to Law No. 6502 on Consumer Protection and law No. 29188 regarding Regulation On Distance Contracts. The Buyer agrees to and acknowledges under the provisions of this Agreement that it is informed about the basic specifications, selling price, form of payment, terms of delivery, etc. with respect to the goods/services subject matter of the sales, any and all kinds of preliminary data regarding the goods /services that constitute subject matter of the sales, as well as about the right to “withdrawal”, that it has confirmed the aforesaid data on electronic media, and thereafter placed an order for such goods/services. Preliminary notification and the invoice appearing on the web site www.modanisa.com, are integral parts of this Agreement. 

ARTICLE 3- PRODUCT FEATURE:

Products and service’s specifications are on www.gimora.com

The listed and announced prices are the sales prices. The declared prices are valid until Gimoraupdates them. If the prices are for a specific period of time, the prices are valid till the end of that specific period.  The products which are sold on Gimora.com are VAT included.

  1.   3.2-DELIVERY

Delivery Address

:

Buyer’s Name

:

Invoice

:

The deliveries shall begin after  2 days of the suppliying process by Gimora.com.

ARTICLE 4:  4.1) The Buyer shall inspect the goods/services that constitute subject matter of the Agreement prior to taking on delivery of the same; it shall not be taken on delivery if the product is crushed or broken, the package is torn, and such similar damaged and defective goods/services are received from the cargo company. It shall be so deemed that any goods/services taken on delivery  are without damage and in good operating order. Obligation to keep and maintain the goods/services diligently after delivery of the same is on part and account of the Buyer. If the right to withdrawal is to be exercised, then the goods/services should not be used. The invoice is required to be returned. In the event after the delivery of such goods/services, the relevant bank or finance entity refrains from paying the charge for the goods/services to the Buyer on grounds of usage of the credit card belonging to the Buyer by unauthorized parties in a manner that is not arising from any fault on part of the Buyer, the Buyer is obliged to send the goods/services to the Seller within 3 (Three) days, provided they were already delivered to its side. Whenever the case is as such, delivery costs are on the account of the Buyer.

  1. 4.3)SELLER is responsible for supplying all kind of materials e.g. user’s manual, warranties, etc.
  2. refund within 7 business days . Note: This period will depend on banking transactions. SELLER does not have any rights to intervene throughout this transaction. For this reason, the BUYER accepts that the refund may take 2-3 weeks .

 

ARTICLE 5- RIGHT TO WITHDRAW:

The Buyer is entitled to use its right with respect to withdrawal, within 14 days from the date of delivery of the goods/services either to itself in person or to such person/entity at the address advised to that effect. For being entitled to use the right of withdrawal, it is mandatory that within the same period as aforesaid, the Seller should notify the customer services via e-mail or on the telephone that goods/services are not used  and such preliminary data published on the web site titled www.gimora.com, which is an integral part of this Agreement. In the event any such right is used, it is compulsory that the original of the invoice pertaining to the goods/services delivered to the 3rd party or to the Buyer in person is required to be returned. Charge with respect to the goods/services is returned to the Buyer within 7 days following arrival of the notice pertaining to the right of withdrawal, and the goods/services are taken delivery in return within a term of 20 (twenty) days. If the original of the invoice is not forwarded, VAT and other legal obligations, if any, are not possibly returned to the Buyer. Cost for delivery of such goods/services returned on grounds of the right of withdrawal is covered by the Seller.

 

ARTICLE 6  AUTHORIZED COURT:

In settlement of any disputes that might arise from this Agreement, Consumer Arbitration Committees have competent jurisdiction up to such value announced by the Ministry of Industry and Commerce, Consumer Courts for values over the specified amount and at places where these are not available, Civil Courts of First Instance are competent.

This agreement is issued for commercial purposes. 

SELLER

:

BUYER

:

DATE:

Guarantees

  1. When you receive your order, please be sure that the package is not damaged on shipment. If you see any problem with the package, please have a damage report from the delivery company. When you open the package, if the products are damaged or defective, you can easily return your products free of charge. In this case, Gimora.com will provide the delivery fee.  Earrings, piercing, and nose pins  cannot be returned  due to hygiene interests.

When you decide to return a product that is damaged or defective, please be sure of the conditions below;   • Package of the products should not be damaged and the content of the package must be full with no items missing.  • Products must not be used. • Products must be complete with the original package, including all accessories.  • You need to fill out the return document on the back of your invoice and sign it. Your order could be rarely held or stucked  in Customs zone. In this case, customs officers will contact you and inform you of the procedure to get your products. Customs fees change depending on the size of your order and your country. Gimora.com has no responsibility for products in customs. In this case all processes have to be completed by the customer.

 

 

 

 

T-Soft E-Ticaret Sistemleriyle Hazırlanmıştır.
Prepared by  T-Soft E-Commerce.